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See water where it shouldn't be? Call us.
During office hours call the office directly. After hours, please use the emergency line we list below for active main breaks and sewer backups.
Office hours, Mon–Fri 7:00 a.m. to 3:30 p.m.
After-hours emergencies
Call the office line and follow the voicemail prompt for the on-call operator.
What to report
Common situations we respond to.
Visible leak
Water pooling in your yard, sidewalk, or street that should not be there.
Water main break
A geyser in the road or a sudden loss of water service across several homes.
Low or no pressure
Faucets running very slowly or producing discolored water without warning.
Sewer backup
Sewer odor, gurgling drains, or sewage coming back into the building.
Boil-water advisories
What a boil-water advisory means.
We issue a boil-water advisory when there is a chance that drinking water could be unsafe. Pennsylvania DEP requires the most urgent advisories to reach customers within 24 hours, so we post them on this site, on our Facebook page, and via direct outreach where possible.
- 01
Boil for one minute
Bring water to a rolling boil for at least one full minute before drinking, cooking, brushing teeth, or making ice.
- 02
Use bottled water if you can
If you have sealed bottled water on hand, that is the easiest option for infants, the elderly, and anyone with a weakened immune system.
- 03
Wait for the all-clear
Do not stop boiling until we post that the advisory has been lifted. We will say so on this site and through the same channels we used to issue the notice.